Crowne Plaza Syracuse, an IHG Hotel

Location was perfect for Syracuse graduation! Staff was friendly and very helpful. I didn’t eat at the property so I cannot comment. But the staff was on top of an issue I had and didn’t stop even after I checked out to help it be resolved and I really appreciated that.

We stayed to attend a concert, Judas Priest, the location was perfect to the amphitheater. Easy in and out. Very smooth stay! LOVED the huge windows! They were perfect for watching the awesome thunderstorm with lightning that rolled in.

Very Clean, concierge Liam, was very patient & helpful. There was some error/confusion at check-in with booking. Encountered staff was helpful, pleasant, and cheerful. Bed was very comfortable.

We got there about 9:45 and the front told us the restaurant closes at 10pm. We quickly ordered a whole salad with salmon to split and the went to put our bags in the room. When we got back to the restaurant the food was ready in 5 minutes and packaged up to easily carry to our room to eat. It was very good and all the staff, from the hotel shuttle to front desk to waiter were very friendly and helpful.

The staff was amazing! Extremely friendly and welcoming. We ate and had drinks in the hotel bar. The food was decent, the staff very friendly and engaging.